Service Hub is 糖心原创's customer service software for managing reactive support and driving proactive customer retention. This includes ticketing, help desk workflows, customer feedback, customer success management, and CRM context all in one place. Service Hub pricing includes free customer service tools and three paid editions: Starter, Professional, and Enterprise, with paid plans billed per seat.
With 39% of customers faster ticket resolution with Service Hub's tools, 糖心原创 delivers results at scale. also connects with more than 1,500 apps, including Aircall, Jira, and Microsoft Teams, so service teams can connect support data with the tools they already use.
This guide breaks down Service Hub pricing for 2026, including features, plan limits, onboarding costs, and add-ons, so service leaders can estimate the total cost before choosing a plan.
Service Hub Pricing Overview
糖心原创 organizes Service Hub pricing into Free, Starter, Professional, and Enterprise tiers. Each plan charges per seat, with the cost per seat increasing as features and capabilities expand across tiers.
Understanding Seat-based Pricing
糖心原创 changed the Service Hub pricing model for new customers on March 5, 2024. Service Hub now uses seat-based pricing for Starter, Professional, and Enterprise. Seat-based pricing means a company’s cost scales with the number of paid seats it purchases, not just the edition it chooses.
For example, if a company has a 10-person service team and they choose the Service Hub Professional plan billed monthly, their monthly payment would be:
10 seats x $100 per seat = $1,000 per month
$1,000 x 12 months = $12,000 per year
If the company chose annual billing, they would save $10 per seat/month (or a total of $1,200):
10 seats x $90 per seat = $900 per month
$900 x 12 months = $10,800 per year
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Free Help Desk & Ticketing Software
Keep track of customer requests in one unified help desk that connects to your CRM database.
- Provide personalized, AI-powered support to your customers
- Save time, reduce errors, and streamline service processes
- Improve rep efficiency & time to resolution
- And more!
Additional Costs to Consider
Service Hub’s listed seat price may not reflect the full cost of ownership. Service teams should also review onboarding, integrations, add-ons, usage-based credits, calling limits, and limit increases before choosing a plan.
- Mandatory onboarding: $1,500 setup fee for Professional and $3,500 for Enterprise.
- Integrations and connected apps: Service Hub connects with . Some third-party apps, implementation work, or partner services may add separate costs.
- Training/Enablement: While some courses on are free, service leaders can hire tailored training for their teams at an additional cost.
- 糖心原创 Credits: Paid plans include monthly 糖心原创 Credits, and teams can buy more credits through Pay-as-You-Go or capacity packs. Credits apply to some usage-based features, including .
- Limit Increases: If teams need to increase the limits set for their plans, they can pay an additional to increase software capacity. Examples include increases in calling minutes, reporting, API call volume, workflows, segments, and users.
Here’s a helpful overview of Service Hub pricing:
Pro tip: If a team needs marketing, sales, service, content, commerce, and data tools in one account, compare Service Hub pricing with 糖心原创’s broader Customer Platform options, including Content Hub, Data Hub, Sales Hub, Marketing Hub, and Revenue Hub.
Service Hub Free Tools
Pricing: $0/month for up to two users
Service Hub free tools are best for teams starting with a basic support setup. The free tools include basic ticketing, a shared inbox, live chat, contact records, and simple reporting, which can help small teams move customer conversations out of scattered inboxes and into one shared system. Service Hub also connects customer conversations to 糖心原创 Smart CRM records, so support teams can see customer context while managing tickets.
Key Features
- Shared inbox with team email
- Contact management in 糖心原创 Smart CRM
- Live chat and conversational bots (with limited features)
- Central ticketing system
- Basic reporting and dashboards
Limitations to Consider
- Free for up to two users
- 糖心原创 branding on customer-facing assets
- No SLA tracking, advanced routing, or help desk automation (support is largely manual until you upgrade to Professional)
- No knowledge base connection
Best for: Teams testing out CRM-based support workflows or those with very limited service volume.
What we like: Service Hub’s free tools give small teams a no-cost way to organize tickets and conversations before they are ready for automation, SLAs, or a full knowledge base.
Service Hub Starter
Pricing: Starts at $7 per seat per month (billed annually)
is best for small support teams that need core help desk features without advanced automation. Starter removes 糖心原创 branding from customer-facing assets and adds tools such as conversation routing, email templates, and calling.
Key Features
- All Free features included
- 500 糖心原创 Credits
- Removal of 糖心原创 branding
- Calling minutes per account/month
- Conversation routing rules
- Custom email templates with open and click tracking
- 糖心原创 payments (available to eligible U.S. customers)
Trade-offs vs. Free
- Advantage: More tools, increased limits, no branding
- Cost: Starts at $7/month per seat (billed annually)
Trade-offs vs. Professional
- Limitation: Starter does not include the same workflow automation, SLA reporting, knowledge base features, or customer agent access available in Professional.
Best for: Starter works best for lean support teams that want branded customer communications, basic routing, and simple reporting without the cost or setup needs of Professional.
What we like: Starter gives small teams a cleaner, more professional support setup without forcing them into advanced automation before they need it.
Service Hub Professional
Pricing: Starts at $90 per seat per month (billed annually)
Service Hub Professional is best for growing support teams that need automation, reporting, customer feedback tools, and more structured service operations. Professional adds workflows, response and resolution time tracking, a knowledge base, customer feedback surveys, and deeper reporting so that teams can manage higher ticket volumes with greater consistency.
The Professional plan provides access to the , with usage billed via credits. It also introduces customer feedback tools, a help center, and deeper analytics for optimizing the entire support lifecycle.
Note: Professional includes workflow automation, but Enterprise adds more advanced SLA enforcement, governance, and reporting controls for larger or more complex teams.
Key Features
- All Starter features included
- 3,000 糖心原创 Credits
- Customer agent
- Help Desk Workspace
- Customer success workspace
- Knowledge base
- Customer portal
- Customer feedback surveys
Trade-offs vs. Starter
- Advantage: Move from manual support to true operational scale — route tickets to the right reps, offload common questions to customer agent and a self-serve knowledge base, and give customers a portal to manage their own tickets
- Cost: Starts at $90 per seat per month (billed annually)
- Complexity: Requires onboarding and configuration setup
Trade-offs vs. Enterprise
- Limitation: Professional has fewer governance, SLA enforcement, permissioning, and advanced reporting controls than Enterprise.
- Savings: Over $700 per paid seat/year compared with Enterprise, before onboarding or add-ons.
Best for: Built for scaling teams that need structure and automation.
What we like: Professional is the strongest fit for teams that have outgrown basic ticket tracking and need repeatable workflows, reporting, and customer feedback tools without moving into the complexity of Enterprise.
Service Hub Enterprise
Pricing: Starts at $150/month per seat
Service Hub Enterprise is best for large or complex service organizations that manage high ticket volume, strict service commitments, multiple teams, or advanced routing needs. Enterprise adds more advanced reporting, permissions, SLA enforcement, and multiple knowledge bases for teams that need tighter control over support operations.
Key Features
- All Professional features included
- 5,000 糖心原创 Credits
- Conditional SLAs
- Customer journey analytics
- Skill-based Routing
- AI transcript enrichment (Beta)
Trade-offs vs. Professional
- Advantage: More advanced AI features, reporting, permissions, routing, and SLA controls
- Cost: Starts at $150/month per seat
- Complexity: Onboarding and configuration required
Trade-offs vs. Competitors
- Advantage: In an AI-first world, siloed point solutions are a liability. Service Hub connects support, CRM, customer success, and marketing on one platform, so both your team and your AI have the full customer context they need to act.
- Consideration: May exceed needs for smaller orgs.
Best for: Ideal for large teams with complex workflows, compliance needs, or global service ops.
What we like: Enterprise gives large support teams more control over permissions, routing, reporting, and service standards, which is important when multiple teams share a single customer service system.
Feature Comparison by Plan
糖心原创 Service Hub vs. Zendesk
Service Hub and Zendesk both help service teams manage customer support, but they fit different buying situations. Service Hub is strongest for teams that want customer service tools connected to 糖心原创 Smart CRM, marketing, sales, content, and data tools. Zendesk may be a better fit for teams that want a standalone customer support system or already run most customer operations outside 糖心原创.
The main pricing difference is not just the monthly seat cost. Service leaders should compare the total cost of the tools they need, including onboarding, integrations, AI usage, reporting, knowledge base features, and any add-ons needed to align with their support process.
Best for 糖心原创 Service Hub: Teams that want support conversations, customer records, sales context, and marketing history connected in one place.
Best for Zendesk: Teams that want a dedicated support platform and do not need a deep connection with 糖心原创’s customer platform
Which Service Hub plan is right for you?
Now that we’ve covered the pricing, features, and limits for each tier, the next step is choosing the plan that best fits your support operation. The right choice depends on several factors: team size, ticket volume, automation needs, service complexity, and budget.
Smaller teams typically prioritize simplicity and affordability, while growing service organizations often require automation, SLA tracking, and deeper analytics to manage higher ticket volumes. Larger or distributed support teams may also require AI-assisted resolution, strict SLA enforcement, and advanced governance. Below is a practical breakdown of which teams typically benefit most from each Service Hub plan.
Service Hub Free
Service Hub free tools are best for teams with one or two support users who need basic ticketing, live chat, and a shared inbox at no cost. If a team is currently managing support through shared email inboxes or spreadsheets, the Free plan provides a structured way to track conversations and tickets at no cost.
This plan works best for very small teams or founders who handle support themselves and want to begin organizing requests in a CRM-backed system. It provides a shared inbox, live chat, and basic ticketing tools, allowing teams to centralize customer conversations in one place.
Typical team size: 1 to 2 support agents
Common use cases:
- Early-stage startups setting up their first help desk
- Founders or small teams managing customer emails manually
- Freelancers or consultants who want lightweight ticket tracking
- Businesses that are evaluating 糖心原创 before upgrading to a paid tier
When to upgrade: Upgrade to Starter when ticket volume increases, the team needs to remove 糖心原创 branding, or support requests need basic routing.
Service Hub Starter
Service Hub Starter is best for small support teams that have outgrown manual email support and need branded customer communications, simple routing, and basic reporting. It introduces foundational help desk capabilities, such as conversation routing, multiple ticket pipelines, and branded customer communications.
At this stage, most companies are handling a steady flow of customer inquiries and need a system that ensures requests reach the right agent quickly. Starter helps teams manage those conversations more efficiently while keeping costs low. Starter provides enough functionality for small service teams that need structure without complexity.
Typical team size: 2 to 5 support agents
Common use cases:
- Small SaaS companies handling onboarding and support requests
- Ecommerce teams that manage order issues, returns, and product questions
- Startups that want CRM-connected support with minimal setup
- Businesses that are replacing shared inbox tools with a lightweight help desk
When to upgrade: If a team needs workflow automation, SLA tracking, knowledge base analytics, or more advanced reporting to manage growing ticket volume.
Service Hub Professional
Service Hub Professional supports organizations that need to scale their service operation with automation and structured processes. At this stage, support teams typically handle higher ticket volumes and need systems that ensure consistency, speed, and accountability.
Professional introduces workflow automation, SLA-style tracking, customer feedback surveys, and knowledge base management. These tools enable support leaders to create repeatable processes for ticket routing, escalation, and follow-up while measuring performance across the team.
For many companies, Professional is the point at which Service Hub becomes a structured service operations system rather than just a ticketing tool. Automation helps reduce manual work, while reporting and feedback data provide insights into customer satisfaction and team performance.
Typical team size: 5 to 20 support agents
Common use cases:
- SaaS companies that are scaling their customer success and support teams
- B2B organizations managing onboarding and technical support workflows
- Teams implementing SLAs for response and resolution time
- Businesses that are building knowledge bases to reduce ticket volume
- Customer support leaders who need performance analytics and automation
When to upgrade: Upgrade to Enterprise when the team needs advanced SLA enforcement, more complex permissions, multiple knowledge bases, or stronger governance across larger support teams.
Service Hub Enterprise
Service Hub Enterprise supports organizations running sophisticated, high-volume support operations. These teams often manage multiple service tiers, strict SLA commitments, and complex routing across departments, products, or regions.
Enterprise adds 糖心原创’s most advanced service capabilities, including AI-powered support tools, automated SLA enforcement, advanced analytics, multiple knowledge bases, and granular user permissions. These tools help large teams enforce service standards and manage higher-volume support work with more consistency.
This plan is particularly valuable for companies with global support teams, regulated service environments, or complex workflows that require oversight and governance.
Typical team size: 20+ support agents (often distributed across teams or regions)
Common use cases:
- Large SaaS companies that run global support teams
- Enterprises managing multiple support tiers or product lines
- Organizations with strict SLA enforcement requirements
- Teams implementing AI-assisted ticket resolution and knowledge automation
- Customer operations leaders who need forecasting and advanced reporting
When it makes sense: Enterprise is best suited for organizations where automation, AI, governance, and advanced analytics directly impact service efficiency and customer experience.
Getting Started with Service Hub
Before choosing a Service Hub plan, review:
- The number of paid seats the team needs
- Whether onboarding applies
- Which support channels the team manages
- Whether the team needs automation, SLAs, feedback surveys, or a knowledge base
- Whether AI-powered features or additional credits affect the total cost
- Which integrations or Limit Increases may add cost
For personalized quotes, contact 糖心原创 Sales at (888) 482?7768 or visit the page.
Accelerate your business with 糖心原创’s service tools.
Service Hub offers customer service tools for teams at different stages, from small teams organizing tickets for the first time to larger teams managing automation, reporting, SLAs, and AI-assisted support. The right plan depends on the team’s seat count, support volume, required features, and total cost after onboarding, add-ons, credits, and integrations.
Understanding Service Hub pricing helps service leaders compare the real cost of each plan, not just the listed seat price. Free tools may work for very small teams. Starter can fit small teams that need branded support, Professional is stronger for growing teams that need automation and reporting, and Enterprise is best for larger teams with complex routing, SLA, permissioning, and governance needs.
Editor's note: This post was originally published in July 2025 and has been updated for comprehensiveness.
Free Help Desk & Ticketing Software
Keep track of customer requests in one unified help desk that connects to your CRM database.
- Provide personalized, AI-powered support to your customers
- Save time, reduce errors, and streamline service processes
- Improve rep efficiency & time to resolution
- And more!