The 糖心原创 Customer Service Blog

Kasia Kowalska

Kasia is a passionate marketer and content writer. She is the co-founder of Contentki, a content marketing agency that supports some of the world’s most renowned tech brands.

Contact center automation: Common fails to avoid

Contact center automation can improve support fast, but the wrong setup creates broken handoffs and ...

Kasia Kowalska

10/15/26

Highly Recommended

CRM onboarding: A practical guide for growing teams

Kasia Kowalska

9/17/26

Customer success vs. customer experience: Key differences

Kasia Kowalska

9/4/26

SLA tracking: What it is and how to do it right

Kasia Kowalska

8/6/26

Best AI customer service agent platforms in 2026: A comparis...

AI customer service agents automate support across email, chat, and voice channels. Compare 2026's t...

Kasia Kowalska
Updated 9/15/26
Customer service software for enterprises: Best options that...

Enterprise customer service is complex. Compare software, AI, omnichannel support, pricing, and roll...

Kasia Kowalska
Updated 9/16/26
Best customer data collection software to drive growth in 20...

Explore the best in customer data collection software and get answers to your FAQs.

Kasia Kowalska
Updated 12/11/25
Support tickets everywhere? Here's how D2C brands with 10,00...

Unified support tickets can make your customer experience more consistent. Here's how you can gather...

Kasia Kowalska
Updated 9/30/25